• How do I make a claim?

  If you need to make a claim, or report a potential claim, then please contact your insurer directly. The contact details can be found in your policy documents and the claims teams are open 24 hours per day, 365 days per year.Some readers

• How do I make a complaint?

  We strive to do everything possible to ensure that you receive the best possible service at all times. However, we recognise that on occasion things do go wrong. Where this happens we are committed to resolving issues promptly and fairly. You can find full details of our complaints process, and how you can make a complaint in our terms of business.Few readers

• What are the benefits and covers included in the policies you offer?

  The benefits and covers we can offer include everything you'd expect from a specialist motor insurance policy including, but not limited to: Agreed valuations Salvage retention Choice of repairer Static show cover Laid up cover European cover For more information on policy benefits and covers please see our website, or contact our insurance team by emailing them at insurance@custodian.club.Few readers

• Who underwrites the policies you offer?

  All of the policies we offer are underwritten by A-rated, UK based, specialist motor insurers. The insurers on our panel have a collective experience of over 100 years underwriting specialist motor risk so you can rest assured you are in safe hands.Few readers

• What type of cars can you insure?

  Custodian can arrange cover for a wide range of enthusiast and collectable vehicles. This includes, but is not limited to: Private collections Classic cars Supercars Heavily modified cars Everyday cars (provided they form part of a wider specialist car collection)Few readers

• How do I make a change to my policy?

  If you wish to make a change to your policy you can: Call us on 020 3545 4088 and leave a voicemail. Email us at insurance@custodian.club A member of our broking team will be in touch to discuss the change with you. Please note that it can currently take up to 48 hours to enact any changes to your policy.Few readers

• How do I make an insurance application?

  You can apply directly from your Custodian account by clicking here. Once you have submitted your application our broking team will review your application and be in touch via telephone to discuss the cover & terms we could offer you.Few readers

• Can I pay in monthly instalments?

  Unfortunately we cannot currently offer a monthly payment option and you would need to pay in full by credit or debit card. We are working hard to get our pay monthly option up and running for Spring 2024.Few readers

• Are you an insurance broker or an insurer?

  Custodian is a trading name of Custodian Financial Services Limited. We are an appointed representative of Bluefriars Brokers Limited. We arrange specialist motor insurance through a select panel of motor insurers in the UK. We do not insure your policy or pay claims.Few readers

• Do I need a Custodian account to be eligible?

  Yes, you need to have a Custodian account to be able to request insurance through Custodian. You can sign up here. Creating an account is quick and free, and it gives you access to the platform’s full range of features—the digital garage, The Showroom and, of course, Custodian Insurance. To provide some additional context, we are working with our insurance partners to offer attractive deals for users who demonstrate enthusiasm through a well-documented anFew readers

• How come you don't take inbound phone calls?

  As we are a small, specialist team, we are currently unable to take inbound calls. This is to ensure that we can give every customer the time and attention they require, and reduce wait times. If you need to speak to us you can either: Leave a voicemail on the relevant option at 020 3545 4088 and a member of our broking team will call you back as soon as they are free Email us at insurance@custodian.clubFew readers

• Can you provide instant quotes?

  We cannot currently offer instant quotations online. To get a quote from Custodian you make an application via our App or web platform which will then be reviewed by our specialist brokers. We are working hard to make instant quotes available via our platform and anticipate Custodian users will be able to get instant quotations, and buy their policy through their account, from about Q2 2026. If you're like to get a quote you can follow the instructions here (https://help.custodian.club/en/artiFew readers

• Does having lots of information in my Custodian Digital Garage influence the insurance cover & terms you can offer?

  The more comprehensive your Custodian Digital Garage the more likely it is we will be able to offer you attractive cover & terms. We use this data to better inform our underwriters of your insurance risk. In some circumstances this allows us to offer cover to people who may otherwise find it challenging to get insurance, such as very young enthusiasts or individuals with heavily modified cars.Few readers

• Can We Insure Category N (CAT N) Vehicles?

  Yes, it is possible to insure Category N (CAT N) vehicles through our service, but there are some important considerations to keep in mind: Difficulty in Underwriting: Insuring CAT N vehicles can be challenging because underwriters are often cautious due to uncertainties around the rebuild quality and safety of these cars. Higher Premiums: Typically, the insurance premiums for CAT N vehicles are higher. This is due to the increased risk perceived by insurers. Documentation: HaFew readers

• Why do you need my National Insurance Number?

  Fair question. We request your National Insurance (NI) number primarily for convenience. Providing your NI number allows us to retrieve your driving licence information directly via the government’s API, without you needing to manually obtain and share a DVLA check code. It’s a smoother and faster process for most users. That said, if you’re not comfortable sharing your NI number, that’s completely fine—we have alternative methods available. To proceed without it, you’ll still need to coFew readers

• Can you insure vehicles without a registration number?

  Yes—in some cases, we can. If the vehicle is an import intended for road use, it must be registered eventually. However, we can insure it using the VIN while you wait for the registration paperwork (V5C) to be processed. If the vehicle is not road legal, it doesn’t need to be registered. In that case, we can also insure it using the VIN, but cover is limited to accidental damage, fire, and theft—no road use cover applies. To complete the application, simply enter the VINFew readers

• Can we insure Electric Vehicles (EVs) ?

  Yes, we can insure Electric Vehicles. We can cover everyday EVs, provided they’re listed alongside a specialist vehicle (such as a classic, high-performance, or modified car) under the same policy. We also insure electric-converted classics, subject to our usual acceptance criteria—including condition, value, and use.Few readers