Question 1

How to change your Custodian account email address

Accepted Answer

We don't currently have an automated way to change your account email but we can make the change on your behalf.

In order for us to make the change for you we need to ensure that it is definitely you who is making the request.

To help make the process as quick and easy as possible please send the following content from **both **email accounts to hello@custodian.club

Please can you update my Custodian account email address.

Current Custodian account email: your_current_email@domain.com
Requested Custodian account email: your_new_email@domain.com

Question 2

How to delete my Custodian account

Accepted Answer

Sometimes people sign up by accident or want to delete their Custodian account completely.

We strongly believe in protecting and giving all our users complete control over their data and as such you can completely delete you Custodian account and all associated car information.

You can delete you Custodian account from your profile page which you can get to by clicking your account name in the top right of the application.

If you need more guidance, login to your account and follow these step by step instructions.

You can also watch the video below.

${youtube}How delete your Custodian account

| If you're finding it too hard to delete your account by following the instructions above, you can also email us hello@custodian.club and ask us to delete your account manually. Please be aware this is more difficult for us and can take longer as we restrict data access internally to protect our user account data and as such very few staff have access to this functionality.

Question 3

How to install the Custodian PWA on Android

Accepted Answer

If you’re looking to see how to install the Custodian App to your Android device you’re in the right place. If you're looking for how to do this on iOS and our native iOS app is not yet available via the App Store in your country, you can find instructions here: How to install the Custodian PWA on iOS

Custodian now available as a native mobile application which can be found on the Google Play Store here.

You can still ‘install’ the application to your device as a ‘Progressive Web Application’ (PWA) if you wish. PWA’s are almost indistinguishable from native apps in a lot of ways. They perform particularly well on Android devices as Google and Microsoft are big supporters of the technology.

Instructions below:

Step 1

In order to install a PWA to your Android device the first step is to open https://app.custodian.club in your browser of choice. In general we would recommend using Chrome for the best support.

Step 2

Once you’ve loaded https://app.custodian.club in Chrome, login to your account (or register if you haven’t yet) and after that you should be greeted with something similar to the below image:

As you can see from the picture below there is a prompt at the bottom giving you instructions on how to install the application.

![Install app prompt](https://stora

Question 4

How to add a missing car make or model

Accepted Answer

Whilst we strive to keep our database of known car makes and models up to date there is obviously the chance that we miss out a make, model or skew of vehicle which either we initially missed when creating our initial database, we haven't got around to 'approving' yet and/or its a brand new car! Below is both instructions on how to add a missing make/model and also an explanation on our process regarding how we manage them.

How to add a make/model:

You can add any make and model of car to the Custodian platform by adding it to our database. All you need to do is type in the the name of the make or model you'd like to add and then choose to add it to the database. You can see an example image of this below on taken from our web platform and PWA, however this is possible on iOS, and desktop applications.

| Web | PWA | | -------- | -------- | | How to add a custom make to the Custodian platform | |

| If you have any issues or need help, please do get in touch with us via the live chat on this site and/or on our website.

For those who are interested in what happens next:

After you submit a car to our database it exists but will not appear in dropdowns for other users

Question 5

How do I make a claim?

Accepted Answer

If you need to make a claim, or report a potential claim, then please contact your insurer directly. The contact details can be found in your policy documents and the claims teams are open 24 hours per day, 365 days per year.

Question 6

How to Install the Custodian App

Accepted Answer

How To Install the Custodian App

The Custodian app is available as both a native iOS and Android application in the UK and as a Progressive Web App (PWA) for all other devices, including desktop computers and tablets.

iOS Native App: Available for download via the Apple App Store in the UK. If you're in the UK you can install it from here now
Android Native App: Available for download via the Google Play Store in the UK. If you're in the UK you can install it from here now
PWA: A web-based app that can be installed on any device, including phones, Windows PCs, and macOS desktops and iOS/Android devices outside the UK.

Instructions on how to install PWA's on different devices are linked below:

| 💡 We understand some of our international users would prefer native applications for both Apple and Android devices. We’d love to release on more App stores internationally, but we just want to make sure we can support all functionalities and integrations first! In the meantime, we hope you enjoy using our current web-based solutions.

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