How to add a missing car make or model
Whilst we strive to keep our database of known car makes and models up to date there is obviously the chance that we miss out a make, model or skew of vehicle which either we initially missed when creating our initial database, we haven't got around to 'approving' yet and/or its a brand new car! Below is both instructions on how to add a missing make/model and also an explanation on our process regarding how we manage them.
How to add a make/model:
You can add any make and model of car to the Custodian platform by adding it to our database. All you need to do is type in the the name of the make or model you'd like to add and then choose to add it to the database. You can see an example image of this below on taken from our web platform and PWA, however this is possible on iOS, and desktop applications.
If you have any issues or need help, please do get in touch with us via the live chat on this site and/or on our website.
For those who are interested in what happens next:
After you submit a car to our database it exists but will not appear in dropdowns for other users until a member of our team goes through to check recently added make/model combinations to ensure they are accurate. You'd be amazed how many people insist on adding makes like B.M.W rather than BMW.
These are the actions we perform for every newly submitted make/model combination on the platform:
If the make/model combination is accurate, we will approve it and it will appear in the dropdown for all future users of the platform (thank you!).
If its misspelt and we have an existing correct make/model, we will update your vehicle for you automatically and remove the incorrectly added make/model combination.
If we cannot find a reference for this make/mode combination anywhere and cannot verify it we will leave it unapproved so that you may continue to use it but it will not appear in listings for any other users.
We do this in order to ensure a clean database with accurate model names to avoid scenarios where you have 4 different names for the same make/model of a BMW M3 which are in fact, the very same.
As mentioned above if you have any issues, please do not hesitate to get in touch with us should you need any help.
How to add a make/model:
You can add any make and model of car to the Custodian platform by adding it to our database. All you need to do is type in the the name of the make or model you'd like to add and then choose to add it to the database. You can see an example image of this below on taken from our web platform and PWA, however this is possible on iOS, and desktop applications.
| Web | PWA |
|---|---|
 |  |
If you have any issues or need help, please do get in touch with us via the live chat on this site and/or on our website.
For those who are interested in what happens next:
After you submit a car to our database it exists but will not appear in dropdowns for other users until a member of our team goes through to check recently added make/model combinations to ensure they are accurate. You'd be amazed how many people insist on adding makes like B.M.W rather than BMW.
These are the actions we perform for every newly submitted make/model combination on the platform:
If the make/model combination is accurate, we will approve it and it will appear in the dropdown for all future users of the platform (thank you!).
If its misspelt and we have an existing correct make/model, we will update your vehicle for you automatically and remove the incorrectly added make/model combination.
If we cannot find a reference for this make/mode combination anywhere and cannot verify it we will leave it unapproved so that you may continue to use it but it will not appear in listings for any other users.
We do this in order to ensure a clean database with accurate model names to avoid scenarios where you have 4 different names for the same make/model of a BMW M3 which are in fact, the very same.
As mentioned above if you have any issues, please do not hesitate to get in touch with us should you need any help.
Updated on: 12/12/2023
Thank you!