> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.custodian.club/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to reset your Custodian password

## **Managing Your Password**
Keeping your account secure is a top priority at Custodian. Whether you’ve simply forgotten your password or just feel it’s time for a security refresh, you can update your credentials in a few simple steps.
## **1. If you have forgotten your password**
If you are unable to log in, you can request a secure reset link:
* **Visit the Reset Page:** Go to [app.custodian.club/reset-password-request](https://app.custodian.club/reset-password-request).
* **Enter your Email:** Provide the email address associated with your Custodian account.
* **Check your Inbox:** We will send you an email with a unique link to create a new, secure password.

## **2. If you are already logged in**
If you know your current password but want to change it, you can do so directly from your account dashboard:
1. **Access Settings:** Navigate to your **Account** or **Profile** section.
2. **View Account Details:** Locate the **Account Details** section.
3. **Reset Password:** * Find the password field showing your masked password (dots) - click this to open the 'Account details' panel. 
    * Click the **"Reset password"** link located next to the password field.
4. **Confirm Changes:** Follow the on-screen prompts and click **Save** at the bottom of the "Account details" panel to finalise the update.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/c/6/5/ac656cee4b8ee000/screenshot-2026-03-25-at-16054_8s6du0.png)

## **Troubleshooting Tips**
* **Didn't receive the email?** Check your Spam or Junk folders. The reset email usually arrives within a few minutes.
* **Link expired?** For security reasons, reset links are time-sensitive. If the link doesn't work, simply request a new one using the link in Step 1.
> **Need more help?** If you’re still having trouble accessing your account, please reach out to our support team at [hello@custodian.club](mailto:hello@custodian.club).