> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.custodian.club/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Redeem a Reward Code

# How to Redeem a Reward Code

Use a **Reward Code** on Custodian to unlock extra feature uses (such as free Autofiles), bonus account limits, or special promotional perks.

> 💡 **Looking for Promo Codes?** If you have a code to discount a paid membership plan, see our guide on [How to Redeem a Promo Code](https://help.custodian.club/en/article/how-to-use-promotional-codes-on-custodian-95q0uv/) instead.

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## Step-by-Step: Redeeming Your Reward Code

1. Log into your **Custodian** account.
2. Click on your profile icon in the bottom-left corner and select **Rewards** (or navigate directly to [app.custodian.club/rewards](https://app.custodian.club/rewards)).
3. Locate the **Rewards** card in the center of the page.
4. Type or paste your code into the **Special code** field.
5. Click **Redeem code**.

Once successfully applied, your unlocked features or credits will automatically appear in your reward history and account balance.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/c/6/5/ac656cee4b8ee000/screenshot-2026-09-15-at-17264_jp0gll.png)
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## Important Rules & Troubleshooting

* **Case Sensitive:** All Reward Codes are strictly **case sensitive**. Make sure to match exact uppercase and lowercase letters.
* **Not for Membership Discounts:** The **Special code** field on the Rewards page is exclusively for feature credits and perks. It will not apply a percentage discount to paid membership plans (use a Promo Code at [app.custodian.club/account/membership](https://app.custodian.club/account/membership) instead).

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### Still Need Assistance?
If your Reward Code shows as invalid or isn't processing, check for extra spaces or contact us via the Crisp chat widget or at [hello@custodian.club](mailto:hello@custodian.club).