> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.custodian.club/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I make a complaint?

We strive to do everything possible to ensure that you receive the best possible service at all times. However, we recognise that on occasion things do go wrong. Where this happens we are committed to resolving issues promptly and fairly. You can find full details of our complaints process, and how you can make a complaint in our [terms of business](https://www.custodian.club/legal/insurance-terms-of-business).